Manager, Facilities Universal Kids Resort

JOB SUMMARY :

Manages all facilities and water quality maintenance initiatives across Universal Kids Resort (UKR) including both the theme park and hotel. Responsible for hourly Technicians and salaried leaders setting direction and priorities for all water quality facilities and utilities maintenance activities as well as routine capital and expense budgeting including all labor and non-labor resources to maintain superior show quality customer satisfaction and ensure maximum efficiency throughout the resort. Manages the contracted services of major repairs and maintenance requests. Manages and leads the leadership team to drive continuous improvement professional development and effective administration. Supports initiatives to continuously improve Guest and Team Member safety show quality and facilities maintenance and sustainability efforts.

JOB RESPONSIBILITIES :

• Manages all aspects of the facilities and utilities maintenance program for all of UKR including planned quick call discretionary and emergency repair work as well as comprehensive asset life-cycle management. Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standards. Ensures compliance with all Authority Having Jurisdiction (AHJ) regulatory compliance and standards pertaining to the Annual Facility Permits and procedures. Ensures water quality program consistently meets standards and that UKR is in compliance with all relevant ordinates permitting and regulatory requirements. Sets improvement goals for the department provides clear direction to ensure goals are met and communicates these objectives to the team.
• Secures reliable and cost-effective contracted services via scope development competitive bidding and contract oversight. Oversees the partnerships with third party vendors major repairs and maintenance efforts including but not limited to HVAC electrical plumbing elevators restaurant equipment pool and other specialized maintenance by monitoring and providing direction regarding to all contractual obligations such as financial reporting Guest service show / product quality operating hours facility cleanliness and safety.
• Manages team by providing leadership coaching mentoring career development performance management and recognition. Assigns tasks and monitors performance to ensure policies and procedures are followed. Builds a culture of safety and engagement with Team Members by ensuring Environmental Health and Safety (EHS) SOPs and relevant policies are followed. Monitors the operation to ensure safety and operational standards are consistently met and encourages a positive and safe work environment.
• Drives and executes plans for team that directly affect Team Member satisfaction (TSAT) Guest satisfaction (GSAT) and safety standards while utilizing existing tools to measure and monitor performance against targets. Develops appropriate action plans to achieve or exceed targets.
• Facilitates and maintains effective communication mechanisms throughout Technical Services and across UKR leadership for Guest and Team Member safety show quality and operational readiness. Leads seasonal weather condition sustainment initiatives and special projects to optimize labor across Universal Kids Resort.
• Plans prepares and manages routine budgets for capital and expense projects. Routinely and regularly manages capital requests and execution of approved capital projects ensuring priorities are regularly reviewed. Monitors overtime ensuring financial responsibility and labor optimization. Builds capital and expense plans as required.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and Team Member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY :

ADDITIONAL INFORMATION :

QUALIFICATIONS : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and / or abilities (KSAs) required.

CERTIFICATIONS & LICENSES :

EDUCATION :

EXPERIENCE :

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR / Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE.

Required Experience :

Manager

Key Skills

Veterinary Experience,Hotel Experience,Hospitality Experience,Cost Management,Management Experience,Conflict Management,Housekeeping Management,Property Maintenance,Hotel Management,Financial Report Interpretation,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1