Customer Service Representative

Important Information

This is a full-time role, Monday to Friday, ranging anywhere from 8a - 7p, with alternating shifts. 8a - 5p, 9a - 6p, or 10a - 7p.

Responsibilities

• Professionally handle incoming customer inquiries and calls, ensuring accurate and timely issue resolution.
• Engage with customers to address questions, resolve concerns, and identify opportunities for new business.
• Process orders and complete necessary forms and applications to fulfill customer requests.
• Assist the sales team by managing inbound requests and coordinating outbound communications for new products and services.
• Provide support for additional Customer Service Center (CSC) needs and initiatives as assigned.

Qualifications