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Field Tech Support

Field Tech Support

CornerStone Technology Talent ServicesHouston, TX, US
1 day ago
Job type
  • Temporary
Job description

We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments.

Position Summary : This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel.

Key Responsibilities

Access Control & Credential Verification

  • Monitor and enforce site access using digital badging and credentialing tools
  • Ensure all personnel are properly verified and compliant before entry
  • Manage visitor access protocols, including temporary badging
  • Maintain order and protocol at gates and turnstiles

Onboarding & Training

  • Train workers and subcontractors on platform usage
  • Support documentation intake and digital account setup
  • Educate workers on the use of temporary access credentials and vehicle passes
  • Assist in multilingual onboarding when necessary
  • Act as the first point of contact for on-site access or credentialing issues
  • Troubleshoot minor technical concerns and resolve access mismatches
  • Collaborate with centralized operations and support teams to resolve issues
  • Follow a structured escalation path for unresolved matters
  • Customer Engagement & Field Feedback

  • Represent the platform and its values with professionalism and courtesy
  • Address service-related concerns and provide clear communication
  • Capture user feedback from the field to inform product improvement
  • Performance Expectations

  • Ensure consistent, protocol-compliant access to the job site
  • Minimize delays through effective onboarding and training
  • Rapidly respond to and resolve credential or access-related issues
  • Uphold high standards of professionalism and customer service
  • The pay range for this position is $20.00 / hr - $21.00 / hr.

    This is an entry-level, temporary position in the Information Technology field.

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    Field Tech • Houston, TX, US

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