Collections Specialist

Job Description

Job Description

We are looking for a dedicated Collections Specialist to join our team in Louisville, Kentucky. In this role, you will play a key part in managing overdue accounts, assisting with invoicing, and ensuring smooth credit operations. Your attention to detail and ability to resolve customer inquiries will contribute to maintaining strong financial processes.

Responsibilities :

• Communicate with customers to address overdue invoices and provide solutions for resolving outstanding accounts.
• Respond to customer inquiries about account issues, offering clear and helpful guidance.
• Document customer financial details and track the progress of collection efforts.
• Keep account records updated and organized to ensure accurate reporting.
• Evaluate credit holds and issue credit release codes, following up with necessary collection actions.
• Handle incoming customer calls and provide assistance with various account-related questions.
• Support rental invoicing processes and manage special invoicing tasks as needed.
• Collaborate with other departments to ensure seamless credit and collections operations.
• At least 2 years of experience in credit and collections, particularly in B2B environments.
• Proficiency in managing aging reports and conducting credit analysis.
• Strong ability to communicate effectively with customers and resolve account-related issues.
• Detail-oriented with the capability to maintain accurate financial records.
• Knowledge of credit procedures and the ability to make informed decisions regarding credit holds.
• Familiarity with invoicing processes and willingness to assist with specialized invoicing tasks.
• Ability to work independently while contributing to team objectives.