Customer Service Order Fulfillment

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned :

Customer Service Representative

• Respond promptly and professionally to customer emails and phone calls regarding orders.
• Process customer orders accurately and maintain electronic documentation and files.
• Address and resolve customer issues including product inquiries shipment questions and order discrepancies.
• Assist customers with tracing or locating missing shipments.
• Demonstrate professionalism and maintain a high level of customer service.
• Uphold company values and contributes to a positive team-oriented environment.
• Complete required administrative tasks including preparing reports and written correspondence.
• Perform all system-related transactions and ensure all related paperwork is complete and accurate.

Preferred Qualifications

WORK ENVIRONMENT

The work environment is split between an office and warehouse setting with some outdoor exposure during the workday. While performing the duties of this job the employee is required to frequently move around the warehouse and may be exposed to various temperatures during the day. The noise level in this work environment may range from moderate to loud. This position works in proximity to operating equipment such as forklifts trucks and lifts and may require the use of box cutters scanners hand carts computer systems.

ABOUT MOZAIK :

Mozaik provides innovative high-quality surface solutions to customers across the region. Our values focus on exceptional service accuracy teamwork and continuous improvement. We offer competitive compensation benefits and opportunities for growth.

Key Skills

Agency,Advertisement,Esol,Furniture,ERP

Employment Type : Full-Time

Department / Functional Area : Project Management

Experience : years

Vacancy : 1