Job Description
Key Responsibilities
- Design and engineer macOS systems adhering to client's standards for optimal performance and stability
- Develop, engineer, and evolve macOS computer policies, configurations, and workflows
- Diagnose advanced issues arising during the integration of macOS with third-party hardware and software, conducting root cause analyses
- Collaborate with cross-functional teams to deliver macOS solutions that are not only reliable and secure but can also operate seamlessly at scale
- Continuously analyze current processes and procedures, providing recommendations for maintenance or improvements to enhance efficiency
- Create comprehensive documentation, including standard operating procedures, configuration guides, and knowledge base articles, ensuring clarity for both technical and non-technical stakeholders
- Stay current with industry trends and advancements in macOS technologies to recommend and implement improvements
Required Skills
- A minimum of 5 years of hands-on experience supporting macOS within a large enterprise environment
- Proficiency in administering Jamf Pro for comprehensive computer management
- Outstanding product and industry knowledge of macOS, demonstrating a deep understanding of its functionalities and best practices
- Proficiency in Bash or Python scripting for efficient automation and system customization
- Familiarity with software development environments and tools commonly used by software developers on macOS
- Ability to research and drive complex technical solutions comprising multiple technologies
- Excellent communication skills, with the capability to articulate technical information effectively to both technical and non-technical stakeholders
- Must be residing locally and able to work onsite a minimum of 3 days a week, ensuring seamless collaboration with the team
Preferred Skills
- Hands-on experience with ServiceNOW, demonstrating proficiency in utilizing this platform for efficient IT service management
- Certifications in macOS administration or Jamf 300+, highlighting a commitment to professional development and mastery of relevant technologies
- Experience with Google Admin MDM, showcasing proficiency in managing and optimizing mobile devices within a Google ecosystem
- Knowledge of DevOps practices and tools, showcasing an understanding of collaborative and automated software development processes
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