Account Manager-Employee Benefits (Remote)

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Description

The Account Manager serves as the service relationship lead for Protective's Employee Benefits Division (EBD) key accounts including employers, General Agents (GAs), and channel partners. This role is accountable for retention, satisfaction, and growth of assigned relationships through proactive engagement, data-driven insights, and collaboration with Sales, Underwriting, and Operations.

The Account Manager partners closely with In-Office Account Coordinators and Sales Leadership to deliver seamless post-sale experience, drive renewals, and identify cross-sell and expansion opportunities.

Responsibilities

• Serve as the service relationship manager for assigned partners, GAs, and employer groups representing EBD's largest and most strategic accounts.
• Conduct proactive stewardship and renewal meetings (in person or virtual) to review experience, performance, and partnership opportunities.
• Develop annual account plans in partnership with Sales Leadership, with clear retention and satisfaction goals.
• Identify at-risk accounts, recommend mitigation actions, and engage Sales leadership as needed to preserve relationships.
• Represent the voice of key accounts within EBD, ensuring operational issues are escalated and resolved timely.

Collaboration & Enablement

Analytics & Planning

Qualifications / Education

Education & Experience

Protective's targeted salary range for this position is $75,000 to $115,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.

This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

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Employee Benefits :

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work / life balance is important and Protective offers a variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.