NetSuite Senior Manager, Customer Success Insights Content & Engagement

Customer Success Insights Content & Engagement Sr Manager

We are seeking a creative, strategic, and collaborative leader for the Customer Success (CS) Insights Content & Engagement team within the NetSuite Customer Success organization. This team is responsible for developing compelling strategic content that elevates the value of Customer Success and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead a team of individual contributors across two core functionscontent development and driving strategic engagement. You will guide cross-functional efforts to create consistent, high-impact narratives and assets that align with Customer Success go-to-market strategies and help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes.

Key responsibilities include :

• Leading, coaching, and developing a high-performing team of Program & Project Managers focused on content creation and engagement.
• Overseeing development and execution of messaging frameworks, assets, and support materials that reinforce the value of Customer Success across industries and solutions.
• Partnering closely with teams in Sales, Marketing, Product, and CS leadership to align on strategic priorities, launch planning, and campaign execution.
• Representing Customer Success in video interviews and digital content, serving as an engaging and credible on-camera spokesperson for CS.
• Conducting on-camera interviews with executives and thought leaders, distilling complex topics into compelling, audience-appropriate narratives.
• Ensuring consistency in voice, tone, and brand across all customer- and sales-facing CS communications.
• Guiding storytelling strategy and overseeing the creation of presentations, videos, and digital collateral.
• Serving as a strategic thought partner and editor for key initiatives, ensuring content is clear, concise, and tailored to its audience.
• Measuring the impact of content and engagement efforts; optimizing based on feedback and results.
• Contributing to annual and quarterly planning cycles, aligning CS Insights team initiatives with cross-functional teams and broader business priorities.

Qualifications :

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only.

CA : Hiring Range in CAD from : $88,100 to $192,600 per annum. US : Hiring Range in USD from : $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M3

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