Guest Service Attendant

POSITION OVERVIEW

Ideal candidates are organized, customer service-centric, and possess strong communication and interpersonal skills. Guest Service Attendants receive and seat guests at the restaurant facility, while ensuring that guests are given friendly, attentive and efficient service in the dining room. Beginners are welcome - while at least a few months experience is preferred, it is not required for the position. Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed.

KEY RESPONSIBILITIES

Guest Service Attendant

• Welcomes each guest with a friendly greeting and escorts to their assigned table
• Seats guests in station rotation while maintaining guest lists and following / enforcing check issue procedures
• Assigns opening and / or closing side duties and supervises side work; ensures completed set ups of all stations before service staff departure
• Assists with side work and / or assisting service staff with bussing tables, taking cocktail orders, etc.
• Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guests
• Retains knowledge of all menu items, prices and general service procedures
• Responsible for standards of appearance and cleanliness in all service areas
• Remains visible on dining room floor and is easily accessible to guests, staff and management
• Checks all tables before service to ensure proper settings
• Communicates guest requests and concerns to the department manager
• Incorporates safe work practices in job performance
• Regular and reliable attendance
• Performs other duties as required by supervisor

QUALIFICATIONS

Working Conditions