Technical Services Analyst

Join to apply for the Technical Services Analyst role at Harris Computer

Technical Service Analyst : (Bachelors degree or 2-3 years experience) :

• By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
• Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Provides case status updates to management and end-users
• Supports and maintains effective relationships with users
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
• Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Experience providing face to face support to a corporate customer base

Required Experience Supporting

What We Offer

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Software Development

We are an equal opportunities employer and welcome applications from all qualified candidates.

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