System Analyst - HRIS / IT Application Support / Implementation Support experience A Must

Position Summary : The System Analyst - (HRIS / IT Application Support / Implementation Support experience highly preferred) in this role, application support experience and an understanding of applications is needed. This position is a bit different from the general understanding of "IT". Isolved is our software application, and with application support, you will be configuring / setting up, troubleshooting, and reporting as needed. You aren't developing and writing code, you wont be supporting laptops or networks. Understanding how everything works together and how to support an application, is key. We are looking for someone that has a healthy appreciation for the importance of testing and validation, understanding of data is very important as is strong troubleshooting skills. We are looking for an individual that has the ability to work, explain and work patiently with end-users.

The system analyst is responsible for technology related organization, execution, implementation and support of said activities for both internal teams and external clients. This is a Hybrid position. First 30 - 60 days training is in the Cincinnati, Ohio office. Once the initial training is completed, you will be working 2 days a week in the Cincinnati, Ohio

office 3 days from home unless work schedule commands further in office availability for certain projects.

Skills / Qualifications :

1. Bachelors Degree

2. Minimum of 5+ years of proven experience in conversions

3. Excellent Communication (verbal, written and listening) and presentation skills

4. Ability to interact with diverse populations of people who hold a variety of roles

5. Excellent relationship building and collaboration skills

6. Commitment to IronRoads core values (accountability, character, fun, humility, kindness, servant leadership, wellness, integrity, customer focus, continuous improvement, results driven)

7. HRIS and / or IT Support Application Experience is a MUST!

Mission and Vision

1. Strong working knowledge of Microsoft Office applications

2. Time Management skills : demonstrated ability to multitask and thrive in a fast-paced, team oriented environment

3. Ability to manage multiple projects at once

4. Ability to learn reporting tools

5. High level understanding of databases and system interfaces

6. Understanding of Human Resources, Benefits & Payroll processes

7. Ability to accurately document processes

8. Understanding of tax filing and general ledger interfacing

9. High level of attention to detail

Essential Duties :

1. Provide support for HRIS system to internal teams and client users

2. Participate and provide support in the conversion / implementation process to isolved for internal teams and clients

3. Perform analysis on clients to gather requirements for conversion to isolved, creating user and support documentation

4. Assist Sales Department with implementation of new clients

5. Resolve system issues and provide end users system report

6. Provide detailed specifications of new software releases and updates, learn functionality, and communicate changes to end user

7. Provide system training, guidance and resource support for both internal teams and client users

8. Maintains a favorable working relationship with all IronRoad employees to foster, aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee oral, productivity and efficiency / effectiveness

9. Other job related duties as assigned