IT FIELD SUPPORT SUPERVISOR - K12 FOOD SERVICE POTENTIAL NEW BUSINESS - ST. LOUIS, MO
Chartwells K12
Position Title : IT FIELD SUPPORT SUPERVISOR - K12 FOOD SERVICE POTENTIAL NEW BUSINESS - ST. LOUIS, MO
Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs.
With more than 16,000 associates in 4,300 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent.
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Job Summary
Lead the day-to-day functions of the audiovisual office by establishing company policies and procedures. Accountable for the set-up, operation, and strike of all audiovisual sets.
Ensure the maximum in client service, operational efficiency, and profitability levels.
Essential Duties and Responsibilities :
- Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
- Provide customer service and support including technical troubleshooting and operational assistance, including event support.
- Monitor team communications and deliverables
- Track equipment, including maintaining asset tracking program. Complete weekly equipment checks and completing periodic audits of inventory lists.
- Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive.
- Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase.
- Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions.
- Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
Experience & Qualifications Required :
- Minimum of 3 years’ experience in the AV industry
- Must have working understanding of modern web conferencing and live video technologies
- Must be knowledgeable in audio and presentation systems, including control systems
- Must be able to troubleshoot audiovisual systems and equipment, including remotely
- Background customer service or hospitality experience required
- Certification in AV technology or related courses (preferred).
- Intermmediate Knowledge of Audio - microphones, speakers, sound systems, channel mixers, etc.
- Intermmediate Knowledge of Video - LCD, LED, projectors, screens, monitors, Camera etc.
- Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
- Computers - Advanced knowledge of PC and Mac software for streaming & web casting