Field Service Coordinator (Contract)

Role + Responsibilities

• Coordination and research of all aspects of a field service visit including personnel, tools, parts, and equipment needed to execute field service.
• Analyze contribution margins on orders prior to invoicing to ensure acceptable margins are achieved.
• Evaluate and enter information for customer terms and conditions, including safety requirement questionnaires.
• Responsible for maintaining Service Backlog.
• Responsible for handling and correcting problems that arise with scheduling, pricing, incorrect information on reports or invoice, disputes in pricing, credits, etc.
• Manage documentation expectations - timely reporting / invoicing
• Produce cost estimates for a project based on project scope and discussions with clients and engineers.

Qualification + Profile

• Proficient in all MS Office Products, SAP, Salesforce, LMS, and other business-related software
• A combination of education and business experience that demonstrates higher level decision making based on judgement, education, and experience.
• Ability to handle confidential information
• Highly reasoned thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
• Ability to communicate both verbally and in writing (in large and small group settings)
• Required travel 5-10%

Contract Position Details

6 month contract position

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.