Office Experience Specialist

Tambourine is the global leader in hotel marketing technology, delivering integrated solutions that drive direct revenue and solve the industry’s toughest commercial challenges. With a product suite spanning sales, marketing, and revenue, the company is known for pairing best-in-class service with a design-led approach—solving complex problems with elegant, high-performing solutions.

Supporting professional growth, prioritizing wellness, and nurturing a healthy work-life balance is our formula for a unique company culture.

We are looking for a warm , organized , and proactive Office Experience Specialist to be the heartbeat of our workplace. In this role, you will set the tone for a welcoming and efficient office environment, serving as the first point of contact for employees, clients, and visitors. You will oversee day-to-day office operations, ensure our spaces run smoothly, and help foster a positive workplace culture through employee engagement and support. From coordinating travel logistics to managing vendor relationships, and from planning events to keeping the office atmosphere vibrant, this position is ideal for someone who thrives in a dynamic environment and enjoys making an impact on both people and operations.

Responsibilities

Reception & Office Operations

• Serve as the first point of contact for employees, clients, and contractors; greet visitors warmly and connect them with the appropriate personnel.
• Answer and direct incoming phone calls professionally and efficiently.
• Set a positive tone for the office environment, ensuring day-to-day operations run smoothly.
• Manage incoming and outgoing correspondence including mail, packages, and emails.
• Maintain an inventory of shipping supplies and coordinate courier services as needed.
• Provide day-to-day guidance to the office support staff responsible for assisting with office maintenance and upkeep; delegate tasks to ensure efficient workflow and maintain a well-kept office environment.
• Monitor and replenish office, kitchen, and bathroom supplies regularly.
• Maintain cleanliness and organization of shared spaces, including conference rooms, kitchen areas, and office storage.
• Coordinate with nightly cleaning crews and address any additional cleaning needs during office hours.
• Serve as the main point of contact for building management, security, and maintenance personnel.
• Oversee office repairs, equipment maintenance, and vendor appointments.
• Manage and maintain the company vehicle, including service scheduling.
• Respond to emergency calls from internal teams or building management as the designated office contact.

Culture & Employee Engagement

Travel & Logistics

Administrative Support

Driving

We offer :

Equal Opportunity Employer

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.