Level 2 Desktop Technician

At CompucomStaffing () , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Melville, NY and provide end-user support. This role requires strong troubleshooting skills across Windows 11 and Mac devices, as well as the ability to deliver excellent client-facing service.

Duties and Responsibilities :

Provide day-to-day support for end users, ensuring timely resolution of hardware and software issues

Troubleshoot, configure, and maintain Windows 11 and Mac OS devices

Support Microsoft Office applications and OneDrive, including setup, troubleshooting, and user assistance

Manage ticketing and support requests, following established processes and escalation procedures

Collaborate with end users directly in a client-facing capacity, ensuring professional communication and problem-solving

Assist with onboarding and device setup for new hires

Work under pressure to resolve technical issues while maintaining a calm, professional demeanor

(Preferred) Utilize tools such as ServiceNow, JAMF, and SCCM to manage systems and tickets

(Preferred) Provide team guidance or act in a lead capacity when needed

Skills and Qualifications :

Experience supporting Windows 11 and Mac devices in a professional environment

Familiarity with Microsoft Office Suite and OneDrive

Strong soft skills with the ability to communicate effectively with clients and colleagues

Ability to follow processes, take direction, and work independently under pressure

Previous lead or supervisory experience is a plus

Experience with ServiceNow, JAMF, or SCCM is highly desirable but not required

Wage Range :

The rate for this position is between $21.00 - $35.20 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing () ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.