Manager, Client Success

Manager, Supplemental Benefits Client Success

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with our hearts, each day.

Position Summary

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over the counter (OTC) Benefits, Rewards, Targeted Kits, HSA / FSA, and SNAP / EBT. We are looking for a manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space. Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage an OTC benefit for members to spend on qualified retail items. As a manager on the Client Success team, you will be dedicated to identifying trends and insights through plan reporting and industry research to bring health plans during monthly and quarterly business reviews. You will work cross-functionally to understand current program performance, identify opportunities, and implement solutions. In this role, you will work cross-functionally with teams including Account Management, Member Experience, and Operations. The ideal candidate will be highly adaptable and able to excel in a wide variety of areas including cross-functional project management, strategic analysis, client-facing responsibilities, data synthesizing and analytics, and internal / external stakeholder management. If you are a motivated individual with a passion for driving cross-functional projects and strategic analysis in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity at CVS Health!

What You Will Do

Partner with account managers to prepare for and lead strategy meetings with health plan leadership

Create templates to support monthly and quarterly business reviews with health plan partners

Lead annual strategic planning efforts in partnership with health plans

Provide exceptional client service and value as a point of contact for a subset of our health plan partners

Support program expense tracking and invoicing including card fees, print expenses, supply chain, etc.

Navigate the day-to-day of a dynamic entrepreneurial team in a fluid and emerging space while balancing communication needs, stakeholder management, and timelines

Minimum Requirements

3+ years' experience consulting, project management, HealthTech, corporate healthcare, or provider / payor functions.

3+ years of experience working on cross-functional teams, internally and externally

Ability to travel on a limited basis (10-15%)

Preferred Qualifications

Demonstrated proficiency with Excel (pivot tables, etc.) and PowerPoint

Passion for connecting data and insights into a compelling story

Strong interpersonal and communication skills with the ability to influence at all levels

Analytical mindset with experience using data to drive decisions and improve processes

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

Education

Bachelor's degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $66,330.00 - $145,860.00

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 28 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.