Technical Support Analyst with Department of Transportation

Technical Support Analyst with Department of Transportation

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Hope you are doing well. We have an open position for a Technical Support Analyst . Please review the description below and let us know your interest. If interested, kindly share your resume, salary expectations, and the best time to contact you.

Client : Department of Transportation

Location : Colonial Heights, VA (Onsite Role)

Job ID : 762838

On-Site Requirement : Mandatory on-site presence (5 days / week) to start. No exceptions.

Key Responsibilities

• Provide end-user support across the agency within the Richmond District.
• Troubleshoot hardware and software issues related to desktops, laptops, and wireless devices.
• Manage and escalate issues to appropriate teams and ensure timely resolution.
• Communicate clearly and professionally—both verbally and in writing—with individuals and groups.
• Deliver high-quality customer service, demonstrating a "customer first" attitude.
• Support and maintain Microsoft Desktop products and mobile device environments.
• Assist users with desktop applications and mobile device functionality in an enterprise setting.
• Create and maintain basic training documentation as needed.
• Lift and transport IT equipment weighing up to 25 pounds when required.

Required Skills & Experience

Highly Desired Skills

Seniority Level

Employment Type

Job Function

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