Technical Analyst

A company is looking for a Technical Analyst I to install and troubleshoot technical issues for customers.

Key Responsibilities

Collaborate with Customer Success Analyst for Test and Turn Up (TTU) and cutover dispatches

Work with onsite technicians to deploy customer solutions and host bridge calls with vendors

Update tickets and organize job completion status communication with relevant teams

Required Qualifications, Training, and Education

High School diploma or GED; associate degree in a relevant field or equivalent experience preferred

Two years of experience in IT, Network Operations (Voice / Data Solutions), and customer support

Experience with telephone networks (POTS and VoIP) and advanced networking technologies

Working knowledge of protocol and packet analysis, switching, and routing protocols

Familiarity with cloud-based communication solutions like Office 365 and Microsoft Teams