Technical Support Analyst 2 - Contract Position

Contract Length : 6 months with the possibility of extending based on performance.

Richmond, VA candidates ONLY required.

Top Technical Skills

• Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Experience installing and configuring software applications across various systems.

Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Capable of resolving issues independently and escalating appropriately when necessary.

Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Provides training and guidance to end users and staff on IT systems and processes as needed.

Required / Desired Skills

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