IT Technician

Job Title : IT Technician

Job Type : Contract to Hire

Duration : 6 Months Contract to Hire

Location : Carlisle, PA 17013

100% Onsite role

Technical Support Responsibilities :

• Provide on-site field support including installation, servicing, and repairs of systems and equipment
• Troubleshoot hardware issues (desktop, laptop, mobile devices, peripherals)
• Troubleshoot software issues (Windows 10, MS Office, Outlook, Skype for Business, OneDrive, other corporate apps)
• Handle Microsoft patches, corporate software deployments, and group policy issues
• Build / reimage corporate PCs; perform upgrades and hardware replacements after diagnostics
• Troubleshoot LAN / WAN issues (basic networking knowledge : TCP / IP, VPN, secure access, wireless)
• Perform IMACD activities (add / move / change / delete) within SLA
• Communicate effectively with end-users and IT teams in English (verbal and written)
• Document resolutions and case notes accurately in English
• Handle inventory management

Key Skill :