Support Services Administrator

Overview

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

Position Summary

Reporting to the Manager, Support Services, the Support Services Administrator is responsible for working closely with internal and external customers to ensure all field service requests are met.

Responsibilities

• Incoming phone queue, email queue, service order creation, and field service dispatching
• Dispatch field service engineers
• Review & finalize service orders confirming contract compliance and billing
• Service order kickbacks for correction
• Facilitates service / customer escalations
• Service record distribution
• Service call management
• Field service support for designated service organization
• Run, review, and analyze reports as necessary utilizing Microsoft Excel & Word
• Back up to Support Service Coordinator roles and responsibilities
• Observe and promote Company standards and policies on safety, quality and productivity
• The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

Work Environment

The position is an office-based position at our West Jordan, Utah facility. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Physical and Mental Demands

While performing the duties of this position, the employee is regularly required to sit; use hands and fingers to key, handle or feel; talk or speak; hear, and stand. The employee is occasionally required to stoop, kneel or crouch; bend; reach with hands and arms; and walk. Vision abilities required to perform this job include close vision. The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Travel Requirements

The position requires little or no travel (less than 10% of the time).

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