Field Service Manager, California

Job Description

Job Description

Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

Flock Safety is currently searching for an experienced Field Service Manager for our Field Operations. This position will require living in the state of California. Reporting to the Senior Director National Field Service, the Field Service Manager will be responsible for the speed, quality and consistency of installations and maintenance of a distributed fleet of equipment to solve crime. They will manage a team of field technicians, working cross functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware, and maintain a world-class customer experience throughout the process.

People manage a team of technicians, electricians, and contractors to complete all warranty repairs and service requests within the service level and cost

Providing first and second-level troubleshooting for all service requests

Coordinating field activities to service sites, either by internal resources or contractors

Ownership of customer relationships for service provided

Providing product and service training to customers

Management of service appointments and work orders

Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets

Perform any other duties as assigned

The Skillset

Experience leading and building teams

Elevate the performance of the field team by providing feedback and plans for improvement

Ability to lead and present updates in front of large groups

Strong home construction or residential electrical knowledge

Responsible for coordinating training plans for all new employees

Excellent judgment in customer relations and managing company resources

Strong written and communication skills in order to communicate with all levels of management

Ability to travel overnight up to 50% of the time

Extensive customer service skills

Detail-oriented with the ability to multitask

Ensure that established safety compliance policies are followed

Ability to work under pressure with strict time deadlines

Strong problem-solving skills

Ability to view and compile data for process improvement

Effectively address and resolve operational issues, identify potential challenges and implement corrective measures

Ability to work as a team member and interact with other departments

Ability to attend meetings on East Coast time

Computer Proficiency; Google products specifically

Working knowledge of Salesforce is desired, but not required

Fluency in Spanish is desired, but not required.

General or electrical license desired, but not required.

Must be located in the state of California

Must possess a valid, unrestricted driver’s license and maintain a driving record that meets company motor vehicle standards.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

Work to better understand the business and the team you support.

The First 60 Days

Establish OKRs and CNC should remain under 8%

90 Days & Beyond

At the end of 90 Days, you are rolling. You have ensured that Flock pays fairly and equitably across the business and at market. You have ensured that we retain talent through equity. You have laid the foundation for meeting / exceeding established Field Operations KPI’s. And you have prepared the business for a streamlined annual review process. You have set 2025 at Flock up for success from an HR standpoint.

Salary & Equity

In this role, you’ll receive a starting salary between $105,000 - 150,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education / training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴 Flexible PTO : We offer non-accrual PTO, plus 11 company holidays.

⚕️ Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

👪 Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼 Fertility & Family Benefits : We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠 Spring Health : Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖 Caregiver Support : We have partnered with Cariloop to provide our employees with caregiver support

💸 Carta Tax Advisor : Employees receive 1 : 1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚 ERGs : We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend : $150 per month to cover the costs of working from home.

📚Productivity Stipend : $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend : A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education / training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Compensation Range : $105K - $150K