Service Advisor

Job Description

Job Description

Salary : 55000-75000

Job description

Are you a sales professional that is also interested in cars? Do you like engaging directly with customers? Enjoy a sales career with absolutely no cold calling!!

Our company has been doing business and providing exceptional customer service for over 45 years!

Enjoy a salary and commission combination that can combine to be significantly higher than $50,000 / year while working an 8-5 schedule. The range of pay is based on 75% of sales coming from commission. There are no caps on earnings and commissions are paid out weekly. We are a growing and industry-leading organization with multiple immediate openings for experienced sales professionals. We are seeking candidates highly motivated and looking for a new challenge in a fast-paced sales environment. All training is provided by Ziebart.

Descriptive Summary

A Service Advisor is responsible for speaking with clients and potential customers to help them learn about our products and services. Their duties include meeting with clients, explaining how the companys products or services function, and providing training for the product or service to the customer.

Key Performance Indicators

Primary Job duties in this role :

• Check-in customers for service
• Provide customer service on available services
• Follow up on sales leads
• Offer product and service information to prospective customers.

Core Functions

List the core functions of the position :

Performs check-in process for MTC and retail customers

Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.

Input products and services sold into our billing software.

Take incoming calls from customers

Book retail appointments for all inquiring customers

Follow up with customer on vehicle status

Call and follow up on sales leads given

Conduct quality control inspection on customers' vehicles before picking up

Give customer overview of services performed at pick up

Maintain a professional work environment.

JOB Qualifications :

Above-average communication and interpersonal skills

Excellent negotiation and persuasive skills for the purposes of closing deals

Good networking skills and the ability to handle numerous client companies and customers

Ability to work under pressure and devise sales strategies

Ability to explain product features and benefits in a way that stands out over competing brands

Passionate about selling and finding ways to satisfy customers needs

Resilience and a willingness to deal with rejection

Excellent organization and management capabilities, including being a team player

Winning Behaviors, Competencies, and Skills

Define behaviors and values :

Personality and communication (soft skills) :

Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products.

Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.

Experience

Education : High school diploma

Work Experience :

5+ years of product and service sales experience.

Industry Knowledge :

Familiar with the automotive industry or ability to learn the industry.

Job Type : Full-time

Salary : $50,000.00 - $95,000.00 per year

Benefits :

401(k)

401(k) matching

Dental Insurance

Employee discount

Health insurance

Life insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Schedule :

8-hour shift

Day shift

Monday to Friday

Weekends as needed

Supplemental pay types :

Commission pay

Experience :

Sales Experience : 3 years (Required)

Customer Service : 5 years (Required)

Work Location : In person