Performance Operations Support Associate - Customer Service Research

U.S. BancorpOshkosh, WI, US

30+ days ago

Job type

Full-time

Job description

Performance Operations Support Associate

The Performance Operations Support Associate will be the Research Specialist who provides response to total requests from Call centers and other Business lines. They will obtain and update the Loan documentation. Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s).

Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and / or data maintenance.

Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

May perform reviews and evaluations of work quality and productivity standards for assigned product line and / or work area.

May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements.

May use PC based software packages for word processing, graphics, spread sheets, databases, etc. Specified job duties may vary by area.

Basic Qualifications :

High school diploma or equivalent
Four or more years of experience in business and general office environment

Preferred Skills / Experience :

Comprehensive understanding of the business and adept office skills

Demonstrated administrative skills and acute attention to detail

Strong reading, writing and mathematical skills

Ability to manage multiple tasks / projects and deadlines simultaneously

Ability to identify and resolve exceptions and to interpret data

Strong personal computer skills and knowledge of other office equipment

Well-developed verbal, grammatical, and written communication skills

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $20.00 - $24.38

Create a job alert for this search

Customer Support Associate • Oshkosh, WI, US