Agent Program Analyst - State Based Exchange

Agent Program Analyst - State Based Exchange

Under supervision, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website.

Monitor and track Agent-related activities, including agent certification verification, de-certification, and enrollments.

Coordinate with agency staff to manage the License Qualification and License Qualification renewal process for Agents.

Coordinate with agency staff regarding Agent certification applications and access to the Georgia Access Agent Portal.

Provide ongoing support for Agents as needed, including responding to escalated inquiries and recommending Interactive Voice Response (IVR) modifications to support Agents.

Develop Agent fraud reports; implement processes to resolve fraud-related issues.

Assists in maintaining Agent-related content on the Georgia Access website.

Develop Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), and job aid materials.

Develop and inform agent training content and recertification materials applicable for each plan year on an annual basis to ensure coursework reflects any changes to federal and state health insurance standards.

Develop content and communications for Agent engagement and Agent workgroup activities including mass mailings, industry association coordination, and webinars.

Perform other duties assigned.

High school diploma / GED and one (1) year of job-related experience or completion of an apprenticeship / internship that sufficiently supplied experience to understand the basic principles relevant to the major duties of the position or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job.