Senior Manager, Operations - Shreveport

Summary

The Senior Manager, Operations is responsible and accountable for all Port Shreveport operational activities. Manage and direct all activities related to the operations and development of company objectives in the Yard, VPC, Rail and Body Shop departments by performing the following duties personally or through subordinates.

Responsibilities

Oversees all activities related to vehicle processing and shipping.

Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental operations through the provision of effective methods and strategies.

Coordinates vehicle processing and logistics activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.

Reviews production and operating reports and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays.

Reports to the General Manager on daily operational matters and issues.

Works with internal and external customers to ensure GLOVIS meets or exceeds customer expectations.

Ensures managers are compliant with company activities associated with the effective management of shop operations, including compiling, storing and retrieving production data reports.

Ensures company training programs and policies are in place and ensures compliance with company, government and customer policies, procedures and regulations.

Responds to inquiries from all customers, internal and external

Frequent and effective communication with direct reports, and members of the management team is critical. Daily communications and collaboration with the management team to ensure synergy exists between all departments.

Monitors / evaluates quality of all processes and procedures of VPC Operations.

Analyzes quality data to develop countermeasures to correct process deficiencies.

Creates and changes departmental processes for continuous process improvement activities.

Manage and direct all activities related to Port Shreveport site operations

Ensure daily plans are determined and communicated to all relevant departments and Team Members.

Ensure the plans will effectively accomplish Company objectives.

Assign responsibilities to Team Members.

Monitor and make adjustments as needed.

Create / review production and operating reports and direct the resolution of production problems to ensure minimum costs and to prevent production delays.

Ensures employees are trained to and comply with company, government and customer policies, procedures, and regulations.

Develops, maintains, and monitors the production business plans for operations. Establishes production and quality control standards for all departments. Provide guidance for the development of process plans, including setting and achieving the operation objectives, personnel requirements, material needs, etc. Create / review production and operating reports and direct the resolution of production problems to ensure minimum costs and to prevent production delays

Qualifications

Skills

• Requires flexibility to work extended hours, weekends, and holidays
• Demonstrated critical thinking, problem solving, decision making and conflict management skills
• Planning and organizing
• Decision-making;
• Conflict management
• Organized, and ability to multi-task with minimal supervision
• Proficient computer and software skills (Excel, Word, Outlook, Powerpoint, Iveles, SAP)

Education & Experience

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

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