Residential Field Sales Supervisor

WOW is Hiring a Residential Field Sales Supervisor!

Summary

The Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained. This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving, customer-first culture.

Essential Duties and Responsibilities

• Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
• Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
• Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
• Spend 80% of time in the field actively supporting, training, and monitoring the sales team
• Ensure quality of sales with a keen focus on retention and churn management
• Perform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets
• Develop alignment with Field Ops local leadership teams
• Summarize and report current customer sales trends, field conditions, and resource issues
• Issue company-approved nodes and review production and disposition
• Prepare daily, weekly, and monthly productivity and performance status reports
• Review daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance
• Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
• Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams
• Facilitate resolution of customer escalations from sales team with appropriate cross functional team
• Maintain company policies and standards concerning the sales order process
• Maintain accurate time off records in accordance with company procedures
• Other duties as assigned

Qualifications

Minimum Required Education and Experience

• Bachelor’s degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.
• 3 years of sales leadership experience with a proven track record of achieving results to goals.
• 3 years’ experience selling product to consumers through a Field Sales channel required
• Experience with Microsoft Office, Spotio and ICOMS.

Skills and Abilities to be Successful in this Role

• Experience working with 3rd party contractors preferred
• Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
• Developing and delivering field sales training experience preferred
• Demonstrated experience coaching and providing feedback to improve sales performance
• Door-to-door selling of our full line of our services to serviceable residential homes and communities
• Must possess excellent communication skills (both verbal and written) with proven ability to communicate effectively with all levels of employees and leadership
• Ability to work beyond normal business hours including evenings, weekends and holidays as necessary

Physical Demands/Working Conditions:

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
• Occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
• Travel to different markets required as needed