Fashion Advisor, WFJ - Miami Design

WFJ Specialist

The WFJ Specialist plays a key role in delivering exceptional client experiences that drive conversion, retention, and overall business growth. Serving as a brand ambassador within the fashion boutique, the Specialist partners closely with Fashion Advisors to elevate category awareness and provide ongoing education and training. Leveraging their deep expertise in the WFJ category, the WFJ Specialist is also accountable for recruiting and developing their own client base, ensuring meaningful individual contributions to the success of the WFJ business.

The Impact You Can Create At CHANEL :

Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the watches and fine jewelry category

Optimize and elevate the client experience through providing clients with prompt, professional, warm and courteous service

Build genuine relationships with clients through thoughtful and consistent outreach

Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations

Take in repairs and maintain consistent follow-up with clients regarding aftersales.

Maintain visual standards in partnership with watches and fine jewelry category manager and regional visual merchandising team

Participate in cycle counts to maintain accurate WFJ inventory management

You Are Energized By :

The history and heritage of The House of CHANEL

Being truly service minded

Utilizing your expertise in luxury to inspire others

Building collaborative partnerships and relationships?in a team-focused environment

Fostering a meaningful client?experience?centered around inclusion and connection

What you will bring to the team :

Previous experience in Watches and Fine Jewelry

Ability to thrive in a team environment and work collaboratively

Have an entrepreneurial mindset with an understanding of, and passion for client experience and development

Excellent communication skills

Foreign language skills are preferred but not required

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics :

Minimum 3 years of related experience in a luxury retailer or relevant client-facing role with ability to work with diverse client base

Proven success in achieving sales goals

Minimum High School Diploma

Ability to lift 15 lbs.

A flexible schedule with the ability to work late nights, weekends, and some holidays

Front of House Fashion : Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results

What skills you will learn :

Exposure to multiple boutique business functions and categories

Growth in additional business and functional areas of the retail business

Opportunity to collaborate and succeed as a team with colleagues and cross-functionally

Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation :

The anticipated hourly rate range for this position is $36.00 through $38.50. Base salary is one component of the total compensation for this position. Other components [may / will] include additional compensation, benefits, and perks

Benefits and Perks :

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking