IT Coordinator

Apply for the IT Coordinator role at Karen Ann Quinlan Hospice

Compensation : $27.00 per hour.

Schedule : M-F 8 : 30 am – 4 : 30 pm. Occasional travel to other local sites.

On call responsibilities with additional compensation.

Medical and dental / vision benefits, paid time off, and 401(k) plan available.

Job Summary

Coordinates the activities of the IT department and serves as the technology expert providing onsite and remote technical support to maintain a secure computer network and systems. Provides technical support to end-users on hardware and software issues to facilitate timely resolution. Acts as the liaison between the organization and technology-related vendors and works closely with the IT support vendor to optimize network functionality. Identifies and implements technology-related organizational efficiencies.

Essential Functions

• Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
• Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
• Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
• Conducts risk assessment, analysis, and provides education and support on mitigating those risks.
• Coordinates schedules to ensure IT coverage 24 / 7.
• Ensures all members of the IT department have the information and access necessary to support the agency.
• Assists with development and execution of company IT policies, strategies and programs.
• Maintains email and intranet services, adding and removing user accounts.
• Collaborates with IT support vendor to review and analyze hardware and software needs; recommends changes to the Associate Administrator.
• Responds to calls, emails, chats and other communications from end-users regarding software programming, connectivity, printing and other technology-related concerns.
• Provides timely identification, investigation, and resolution of user issues with computer software and hardware.
• Collaborates with vendors to maintain and repair equipment, including copiers, printers, phone systems, and security-related vendors.
• Works with the Human Resources Manager and Administrative Assistant to set up new workstations and other equipment to meet onsite and remote needs of managers and staff members.
• Maintains an accurate inventory of all equipment and orders IT equipment and supplies as needed to support operational needs.
• Maintains current knowledge of technological innovations and trends and communicates new technologies that may create additional organizational efficiencies.
• Supports continuity of operations by scheduling network maintenance, upgrades and other technological enhancements that may cause major workflow disruptions outside of normal business hours.
• Effectively educates and trains end-users in existing and new technologies; educates on-call administrators to enable them to troubleshoot technology issues in the absence of an IT technician.
• Communicates with the IT vendor to support operations in coordination with the Associate Administrator.
• Attends appropriate educational programs; participates in mandatory in-service education.
• Demonstrates compliance with the dress-code policy, appearing well groomed, wearing an ID badge while on duty and maintaining a professional appearance.
• Adheres to employment policies in accordance with the Employee Handbook and participates in all required in-service education programs and meetings.
• Performs other duties as assigned.

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