Operations Associate
Job Description
Operations Associate role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments.
You will analyze restaurant performance across customer experience and operations brand standards. This position also develops well-rounded restaurant operations processes across all restaurant operations systems through ongoing assessment, training, and development.
- Conducts objective evaluations (i.e., running great restaurant visits, food safety visits, operations excellence assessments, health & safety visits, and national restaurant building and equipment standards) to analyze restaurant performance across customer experience and McDonald's operations' brand standards
- Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
- Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards
- Develops a comprehensive restaurant operations skills across all Restaurant operations' systems through ongoing training, learning, and certification in assigned area of expertise
- Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees
- Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.
e.. Delivery, Drive-Thru, Digital, etc.)
- Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner / Operator priorities by conducting Performance Excellence Sessions
- Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results
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