Business Process Improvement Specialist

Business Process Improvement Specialist

The Business Process Reengineering Specialist supports process modernization initiatives across enterprise or program environments. This role applies advanced process improvement, reengineering methodologies, and internet-related strategies to help organizations transition to modernized operations, increase efficiency, and enhance mission outcomes. The specialist will work closely with stakeholders to analyze workflow, develop optimized processes, and introduce automated solutions that align with project requirements and organizational goals.

Responsibilities

• Apply process improvement, business process reengineering, and internet-based methodologies to support modernization projects.
• Lead efforts to transition existing organizations, projects, or systems toward improved use of automated tools, digital capabilities, and modern business practices.
• Conduct activity and data modeling, workflow analysis, and business method development to support process transformation.
• Identify and document best practices, performance gaps, and optimization opportunities.
• Develop, implement, and evaluate performance measurements to assess process effectiveness.
• Facilitate group discussions, workshops, and process mapping sessions with stakeholders.
• Conduct interviews, provide training, and support various forms of knowledge transfer to ensure adoption of newly designed processes.
• Collaborate with technical teams, web architects, and business stakeholders to ensure alignment across modernization efforts.
• May provide daily supervision, direction, and task oversight to junior business reengineering professionals or web architecture staff.

Overview

We are seeking a Business Process Improvement Specialist to join our team supporting U.S. Patent and Trademark Office (USPTO).

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Additional Job Information

Work environment and physical demands

• Location: Candidates must reside in one of our approved hiring states within the United States.
• Type of environment: Remote/Hybrid Arlington, VA
• Noise level: (Low, Medium, High)
• Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Must be available to be onsite within 48 hours of customer request

List of approved states:

AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY.

Physical demands

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work authorization/security clearance

Citizenship Non-US must have legal status and in US for at least 2 years

Clearance requirement Tier 2 or Tier 4 investigation based on the scope of work they are hired for

Other information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal employment opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.