Account Manager

Account Manager

As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account Director, you thrive in a collaborative environment, enjoy hands-on execution, and are eager to take ownership of projects and campaign deliverables. Your commitment to excellence ensures client satisfaction, seamless operations, and opportunities to grow within a dynamic team.

You Will :

• Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations.
• Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations.
• Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives.
• Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long-term goals are met.
• Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes.
• Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices.

You Have :

What We Offer :

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.