Business Operations Manager, Office of Global Customer Operations (OGCO)

Business Operations Manager, Office Of Global Customer Operations (OGCO)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role

We are seeking a highly organized, strategic and hands-on Business Operations Manager to join the Office of Global Customer Operations (OGCO). This role is pivotal in driving clarity, alignment, and execution across our global organization, delivering operational excellence, supporting, orchestrating and executing high-impact internal moments, and internal operations.

Reporting into the Director of Business Operations, this individual will partner across OGCO, Business Ops community in Global Sales / GTM, and multiple cross-functional teams to bring to life the operating rhythm and key field moments that power our business.

What the Role Will Do

• Plan, execute and evolve a unified GCO Operating Cadence aligned to Big Bets and priorities.
• Support the planning and execution of key internal field events and programs including Sales Kickoff (SKO), Knowledge, Global Field Live, and Go for Gold.
• Coordinate with multiple stakeholders to ensure flawless delivery, alignment to strategic priorities, and elevated experience for presenters and participants.
• Manage timelines, deliverables, communicate across stakeholder groups.
• Partner with Finance, HR, and Ops to streamline spend management, budget tracking, and process approvals.
• Identify and implement ways to simplify communications, and execution for the field.

Qualifications

To be successful in this role you have :

For positions in this location, we offer a base pay of $153,900 - $269,400, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.