Patient Health Navigator

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego is looking for a Patient Health Navigator to work under supervision, providing direct and indirect patient / client navigation services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient / client interaction, may include participation in quality improvement projects, retention efforts, or delivery of enabling services. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as internal contacts at all levels of the organization. May have assigned caseload of patients / clients. Engages in team approach to patient / client care.

Responsibilities :

• Lead program enrollment for patients and sustain recruitment goals
• Assist in coordinating and scheduling daily visits
• Manages multiple patient scheduling related to cancellations and other events to ensure daily productivity targets.
• Assists each Patient in assessing potential barriers to care and through identifying and supporting steps to overcome these barriers.
• Provide helpful assistance in anticipating and responding to the needs of all Patients and family members.
• Manage templates for day to day Patient schedules, edits and reschedules.
• Coordinate schedules
• Verify and update Patient demographics as needed to ensure UpToDate information in EMR.
• Provide excellent customer service.
• Completes all required documentation and reports accurately, in a timely manner, and thoroughly in accordance with department standards.
• Work closely with medical provider to assist with completion of prior authorization and Patient Assistance Program requests.
• Serves as a liaison between internal and external customers, including patients / clients, other FHCSD service staff and other service providers, for the purpose of improving patient / client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients / clients' insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
• Engages in patient / client interactions via telephone and in person to identify and meet patient / client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Assists with scheduling, organizing, and managing a patient / client's healthcare maintenance and treatment.
• Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning / photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
• Performs other duties as assigned.

Requirements :

Rewards :

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

$22.00 - $26.17

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness - Employee Hub (gobenefits.net)