Operations Engineer

Who We Are :

Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.

Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6 / 6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, Trusted Tech Team has transformed the software licensing experience, giving IT professionals complete confidence in the success of their business.

Featured on Forbes, CIO Review, Spiceworks, and other publications, we have become one of the fastest-growing companies in the U.S., Canada, and the UK.

Overview :

We are on the hunt for an experienced Operations Engineer who is a highly skilled problem-solver with the business knowledge and technological expertise to implement strategies, evaluate processes, and build upon an infrastructure that supports the ever-changing needs of our organization.

The Ops Engineer will work with complex systems, designing, developing, and integrating them at every stage of a project lifecycle.

The ideal candidate can reliably deliver mission-critical solutions that boost accessibility, optimization, and security.

Responsibilities :

• Work within the Operations department to troubleshoot and resolve any issues that arise.
• Utilize process, technology, and automation to improve company efficiency and scalability.
• Research, implement, and maintain new and existing platforms to enhance both the employee and customer experience.
• Collaborate with stakeholders across all departments to scope and optimize solutions.
• Gain a greater understanding of the inner workings of the business to provide context and answers to complex problems.
• Facilitate platform administration, configuration, and correction.

Required Skills & Qualifications (must-haves) :

• Experience in an operations role, where you were responsible for implementing / enforcing process adherence.
• Some development experience or knowledge of programming in at least one language (JavaScript, Python, etc.).
• Basic knowledge of API integrations and usage.
• Experience in administrating and optimization of business-critical applications & platforms.
• Experience managing projects from start to finish, working with stakeholders to properly scope and maintain accurate, up-to-date information on those projects.
• Intermediate proficiency with Excel (i.e., understand how to build reports, utilize pivot tables, etc.).
• Data literacy skills and analysis skills are used for finding insights and creating callouts.
• Ability to troubleshoot / debug technical issues within automation / data platforms.
• Salesforce Administration experience

Benefits :

• 100% HMO Healthcare Coverage
• Vision and Dental Insurance
• 401(k) plan with a 4% match by TTT
• Employee Assistance Program (EAP)
• PTO+ sick pay + paid holidays
• Paid Parental Leave
• Estimated salary range : $90K - $130K (*DOE)

Trusted Tech Team is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation / gender identity, or any other characteristic protected by applicable law.