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Engagement Manager

Engagement Manager

JLLFresno, CA, US
3 days ago
Job type
  • Full-time
Job description

Space Data Engagement Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Space Data Engagement Manager for our Workplace & Occupancy Planning Team. We are seeking a Space Data Engagement Manager to effectively manage key client drawing and data portfolio, providing analytical data reporting to support strategic planning functions and sharing critical data with other relevant technology solutions as appropriate. As a Space Data Engagement Manager, you will be the single point of contact for the CAFM / IWMS database, drawing, and application related support. You will drive consistent processes for submitting, reviewing, and approving data change requests. You will lead the recurring site data validation (space audits) program to ensure seat assignments and floor plans are accurate. You will need to have a comprehensive understanding of the relevant space data management system because you will be the Subject Matter Expert on the Occupancy Planning and overall account team. You will be a key member of the allocation / chargeback cycle and related reporting requirements. You will act as liaison between the client, and partner service lines, effectively communicating problem statements and their resolutions. You will also interact with a global team of Computer Assisted Design (CAD) analysts, providing critical updates to the CAFM / IWMS drawing portfolio.

What this job involves :

CAFM Data Transformation :

  • Translate space data from the physical environment into two-dimensional floor plans, markup and submit redline updates to global CAD Analyst team
  • Process Data Change Requests following verification of requested changes and appropriate stakeholder approval credentials
  • Participate in recurring Data Confidence routines, ensuring CAFM / IWMS System accuracy prior to Rental allocation processing

Business Development / Client Relationship Management / Workload Management :

  • Execute strategic scheduling of on-site validations across multiple sites annually, prioritizing visits based on project timelines and operational impact
  • Support Occupancy Planning Practice knowledge management by assisting in the development of processes, tools, and client deliverables that will be included in best practices.
  • Respond to ad hoc client requests to ensure exceptional service delivery and exceed stated Key Performance Indicators
  • People Skills / Problem Solving / Continuous Training :

  • Excel in matrix organization by building relationships across global teams and reporting hierarchies
  • Address multifaceted problems through innovative thinking and comprehensive data analysis
  • Identify and resolve data discrepancies through systematic analysis and stakeholder coordination
  • Every day is different, and in all these activities we'd encourage you to show your ingenuity.

    Sound like you? To apply you need to be / have :

  • Bachelor's degree and previous CAFM experience preferred.
  • Previous experience utilizing and extracting data from FM Systems, and / or comparable experience with other systems (i.e. Archibus, Serraview, Manhattan, Tririga or similar).
  • Previous experience in space / occupancy planning, highly desirable.
  • Proficient in Microsoft Excel to assist with organize data.
  • Inquisitive and curious by nature, asking questions to better understand the underlying needs of our clients.
  • Proactive and innovative to determine and develop the right solutions for your stakeholders.
  • Dynamic and technologically savvy, preferably with some level of AutoCAD skills and experiences.
  • Excellent communicator both written and oral.
  • Independent, self-starter with the ability to prioritize multiple tasks and manage deadlines in an agile environment.
  • Strong interpersonal skills with an ability to interact with both external and internal clients working to develop and cultivate diverse and inclusive teams.
  • Estimated compensation for this position : 75,250.00 86,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

    Location : Remote Atlanta, GA, Fort Myers, FL, Jacksonville, FL, Miami, FL, Orlando, FL, Tampa, FL

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

    Personalized benefits that support personal well-being and growth :

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • JLL Privacy Notice : Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

    Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

    Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

    Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

    Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

    Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Accepting applications on an ongoing basis until candidate identified.

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