Van Driver

Job Summary :

Van Drivers coordinate order selection, order packing and shipment, providing the store team with timely information as needed.

Load / unload van deliveries as directed, perform returns as per standards. Van Driver will deliver marine equipment and accessories to our wholesale customers on a multi-stop, time sensitive route.

You will be operating a light duty vehicle, delivering product, and insuring great Customer service.

We are Boaters serving Boaters with a mission of Boaters Serving Boaters! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water;

you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.

West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Duties / Responsibilities :

• Deliver excellent customer experience with every interaction
• Execute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillment
• Use proper methods for pulling and moving product to shipping processing location
• Process customer returns with in SLAs
• Identify and escalate any bottlenecks impeding fulfillment to the Manager
• Drive responsibly to represent the company and brand
• Load vehicle to support routing sequence
• Utilize routing apps and schedule to deliver product in an efficient and timely manner
• Provide quality delivery practices for location and condition of product to customer
• Interact with customers during deliveries and inform them of upcoming events
• Ask if there is anything else they need
• Make other product deliveries as needed by store
• Keep vehicles neat, clean, and organized
• Vehicles should be clean and operating safely report any issues, damage or malfunctions to your Manager
• Keep vehicles properly fueled and stored
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned

Required Skills / Abilities :

• Excellent verbal communication skills
• Excellent active listening skills
• Excellent sales and customer service skills
• Extensive knowledge of the merchandise sold
• Ability to anticipate customers’ needs
• Ability to recommend merchandise to customers
• Ability to operate or to quickly learn the store's point-of-sale system
• Must maintain a valid drivers license and satisfactory driving record

Education and Experience :

• High school diploma or equivalent preferred
• Previous boating and / or retail experience preferred

Physical Requirements :

• Prolonged periods of standing and walking throughout the retail space
• Prolonged periods of sitting while driving
• Must be able to lift up to 50 pounds to shoulder height unassisted.
30+ days ago