AppleCare Digital Lead Product Designer

Weekly Hours : 40

Role Number : 200628121-0240

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare Digital crafts alluring digital content and experiences to help people get the most out of their Apple products. We make it easy for everyone to learn about, use, and maintain all of their Apple software and hardware. We're searching for an accomplished Lead Product Designer who is extraordinary at designing Enterprise focused digital experiences. A deep understanding of the human centered design process as well as a good understanding of the Apple ecosystem is ideal. You will have passion for collaborating closely with partners and leaders across the organization to refine our thinking and best serve our Enterprise customers.

Description

As a Lead Designer you will be involved in several areas of user experience design including : business & user needs analysis, user interviews, journey mapping, low fidelity prototyping (wire-framing), high fidelity mock-ups, usability testing, and following deployment, monitoring and measuring adoption success. Your time at work will be a mixture of concepting, prototyping, presenting, and debating ideas and solutions within a broadly skilled project team and the UX design team.

Minimum Qualifications

Bachelors degree in Human Factors, Human-Computer Interaction, Information Science, Computer Science with 8+ years of applicable experience or a Master's degree in related field with 6+ years of experience

Portfolio demonstrating design thinking, hands-on expertise, and problem-solving skills in a lead designer capacity.

Demonstrated ability in leading and designing end-to-end workflows, applications and interactive experiences for data-rich, AI augmented Enterprise solutions.

Ability to manage ambiguity while progressing forward in proposing new solutions. Use UX research activities (contextual inquiry, interviews, testing, etc.) to aid a data driven approach in simplifying complex, information-rich and highly interactive workflows.

Experience designing workflows for skilled, professional users often performing concurrent, complex tasks, and creating user interfaces that can be successfully used with minimum user confusion or error.

Strong visual design skills with expertise in typography, color theory, layout, and visual hierarchy.

Strong understanding of HTML, JavaScript & CSS capabilities.

Strong understanding of macOS and iOS human interface capabilities and design systems.

Experience incorporating accessibility best practices, localization, scalability, and ease of maintenance in all solutions.

Engage business and technical team stakeholders for feedback and validation.

Preferred Qualifications

Bachelors degree in a related field with 12+ years of applicable experience or a Master's degree in related field with 8+ years of experience

Demonstrated ability to define new approaches to complex design problems and convey solutions in the form of presentations, click-through prototypes and design specifications.

Careful attention to detail and a thorough understanding of human centered design principles.

Assist with validating and measuring user experience success via usability testing and post release evaluations.

Experience in the advocacy and creation of accessible applications and systems.

Excellent collaboration, communication, leadership and presentation skills.

Experience working with Sketch, Adobe Creative Suite or similar tools.

Experience defining solutions for productivity and / or media focused tools and applications.

Experience in creation of UI visual assets (e.g. Iconography).

Experience employing different user research methods and creation of interview study guides.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant () .