Collections Support Specialist

Join Our Team At Gesa

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Role Summary

Reporting to the Collateral Protection Insurance & Recovery Manager / Team Leader, the Collection Support Specialist is responsible for repossessions up to and including coordinating and liquidating all repossessions, sold vehicles, charge offs, lender insurance claims, skip claims, and other tasks assigned by leadership.

What You Will Be Doing

Repossessions and Sold Units : Responsible for processing all paperwork associated with any repossessions. This process commences after the 10-day redemption period has expired, notate updates in a timely manner, flag accounts, pull values, order title, and prepare title work for sale, pay repossession expense and assisting with the process of billing. Move repossessions to auction or dealer lot upon approval from the Collection Support and CPI Manager or AVP and Manager of Collections. When a repossessed vehicle is sold, apply sale proceeds and send notice of Sale of Security Letter. Responsible for the upkeep, preparing and distribution of monthly reports as requested by management, to include, but not limited to the remarketing report. Process all cancellations of warranties, GAP insurance and other dealer related backend products. If the repossession takes place within 90 days, notify Collection Support and CPI Manager, who will request dealer reserve charge back with Indirect Management.

Charge Off and Recoveries : Assisting the Recovery Specialist with charge offs and completing all related transactions and notation on every individual account working directly with Collections Management. Under the direction of AVP and Manager of Collections, prepare month end reports for Executives, staff, and Board.

Insurance Claims : Under the direction of the Collection Support and CPI Manager, responsible for assisting with processing all necessary paperwork associated with Skip Claims, Premium Deficiency Claims, Repo Damage Claims and Repo Expense Claims, also LendPro claims filing and processing. Research account issues as necessary and demonstrate effective problem-solving skills. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness and adhere to all policies and regulations established by the credit union. Processes mail payments and ECM exc.