Customer Service Representative - Civic Centre

Customer Service Representative - Civic Centre

The Customer Service Representative position is a variable position at the Shawnee Civic Centre. This is a hybrid position of event/room set up and customer service requiring availability to work weeknight and weekend shifts. The position is responsible for setting up high volume of tables, chairs and other equipment to ensure rooms are set up to renters' satisfaction. Duties also include assisting the public, enforcing the policies of the facility, answering telephones, receiving fees and registration, and light facility maintenance work. This is a part-time position averaging 10-20 hours per week. The majority of the hours for this position will be weeknights and weekends. Candidates must be available and willing to work this schedule. Pay for this position is $14.00/hour. There is a $1.00 per hour shift differential for weekend shifts.

Position Responsibilities:

• Facility Set-up, Supervision and Maintenance. Sets up high volume of chairs, tables, recreational and other equipment to prepares facilities for activities. Monitors facilities to ensure proper use, enforces the rules and regulations of the Civic Centre. Performs light maintenance (e.g., collecting trash around and in the facility, vacuuming and using the carpet extractor).
• Customer Service. Provides excellent customer service through direct and indirect interaction with patrons. Supplies information, responds to in person and caller requests, processes registrations, rentals, memberships, prints reports, and provides general assistance and information to facility users.
• Fees and Registration. Collects accurate registrations and fees for programs and facilities offered through Shawnee Parks and Recreation.
• Troubleshooting and Support. Responds to issues and complaints related to the use of Parks and Recreation facilities as well as recreation software and refers to proper channel if needed.
• Administrative Support. Provides administrative support to all full-time personnel at the Civic Centre.
• Custodial. Performs light custodial duties.

Other Duties. Performs other related duties as requested or assigned.

Minimum Qualifications:

• Must be at least 18 years of age

Any combination of education and experience that provides the knowledge, skills and abilities to successfully perform the responsibilities identified in this job posting may also be considered.

Work Schedule: Responsibilities require varied shifts working weeknight and weekend hours.

Additional Statements:

The above statements are intended to describe the general nature and level of the work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The City of Shawnee reserves the right to amend and change responsibilities of job descriptions to meet business and organizational needs as necessary. The job description is not a contract or guarantee of employment.

The City of Shawnee complies with federal and state equal opportunity laws. It is the City's policy to provide an equal employment opportunity for all qualified employees and applicants for employment without regard to ancestry, race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, socioeconomic status, genetic information, citizenship, veteran status or familial status, or any other basis protected by state or federal law, in regard to hire, training, promotion, transfer, layoff, dismissal, discipline and other conditions of employment. If reasonable accommodation is necessary to apply or further information is needed, please contact Human Resources at (913) 742-6255.