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Patient Care Representative

Patient Care Representative

Nephrology Specialists PC - Richmond VAMechanicsville, VA, United States
2 days ago
Job type
  • Full-time
Job description

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. The successful candidate will be responsible for various front desk and administrative duties to ensure smooth operations within our medical office.  We offer a comprehensive benefits package and competitive compensation.  This position will serve primarily in one of our three Richmond offices and will rotate as needed for coverage throughout.

Key Responsibilities :

  • Check patients in upon arrival, ensuring that all patient information and insurance eligibility are updated and accurate.
  • Collect time-of-service payments for current and outstanding balances and copays.
  • Efficiently check patients out and process claims.
  • Answer phones promptly and professionally, assisting patients or directing calls to the appropriate person or department.
  • Schedule patient appointments accurately, utilizing EMR systems. (Athena preferred)
  • Check voicemails regularly throughout the day and promptly return calls, ensuring no delay in communication with patients.
  • Prepare patient charts for all doctors, including organizing and filing lab results from LabCorp and hospital records in our electronic medical records system (Athena).
  • Assist in other office for coverage as needed.

Requirements :

  • High school diploma or equivalent; additional education or certification in medical administration is a plus.
  • Proven experience in a medical office setting, preferably in a receptionist or administrative role.
  • Proficiency in using electronic medical records (EMR) systems, with experience in Athena being advantageous.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Knowledge of medical billing procedures and insurance verification processes.
  • Flexibility to adapt to changing priorities and responsibilities.
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    Patient Representative • Mechanicsville, VA, United States

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