Housekeeping Manager

The Team

Encore Fleet Services is the powerhouse behind the flawless operation of our luxury coach fleet. With a focus on excellence and precision, our team ensures that every vehicle in our lineup meets the highest standards of performance and luxury. We handle everything from thorough maintenance to meticulous cleaning and comprehensive refurbishments, preparing each coach for seamless service. Our commitment to " Delivering a Premium " is evident in the impeccable condition of our fleet and the unmatched reliability we provide to every client. At Encore Fleet Services, you'll join a dedicated team that values hard work and attention to detail. This is a place where your skills will contribute directly to our reputation as North America’s leader in luxury coach travel. Embrace the opportunity to grow with us and help maintain the standard of luxury that Encore is known for.

Your Role

As the Housekeeping Manager at Encore, you’ll lead the team responsible for maintaining the interior cleanliness and presentation of our luxury entertainer coaches. These aren’t just vehicles—they’re premium living spaces for high-profile clients. Your leadership ensures that every coach leaves our facility looking flawless, feeling fresh, and ready to impress.

You’ll oversee daily cleaning operations, train and develop a high-performing housekeeping team, manage supply inventory, and serve as the final checkpoint before a coach hits the road. This role requires someone who thrives on detail, leads with consistency, and sets the tone for cleanliness, pride, and professionalism.

Responsibilities

Lead and manage the housekeeping team, setting daily expectations and maintaining high accountability

Coordinate and assign cleaning tasks based on coach movement, ensuring all areas—restrooms, kitchens, beds, upholstery, and storage—meet Encore’s luxury standards

Train and develop staff in proper cleaning techniques, safety protocols, and Encore-specific presentation standards

Inspect finished work and conduct quality checks before coaches are released, ensuring no detail is overlooked

Report and document any damage, maintenance concerns, or items left behind so the proper teams can take action

Manage inventory of cleaning supplies and tools, ensuring availability, proper storage, and usage tracking

Ensure safety and compliance by enforcing procedures aligned with OSHA and internal company policies

Continuously improve processes and team performance through hands-on coaching and operational feedback

Minimum Requirements

Typically requires minimum of 5+ years of experience in housekeeping, hospitality, or cleaning operations —but candidates with fewer years will be considered if they can demonstrate the ability to perform all responsibilities at this level

At least 2+ years in a supervisory or team leadership role, with proven ability to manage daily operations and coach team members

Strong understanding of interior cleaning, fabric care, sanitation, and visual presentation

Clear communicator who leads by example and drives high standards through structure and support

Able to work on your feet for extended periods, lift up to 30 lbs, and assist with physical tasks as needed

Nice to Have

Experience in automotive or luxury vehicle detailing

Hospitality or resort background with a focus on high-end guest spaces

Safety certifications or training (e.g., OSHA compliance)

Demonstrated success in improving housekeeping systems or team workflows