Why Wendy's
TEXT WENDYSTEAM TO 719-245-8368 TO APPLY!
PAY RATE : $17 - $20
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.
What you can expect
- Clear and defined training.
- Career growth.
- WeeCare Childcare Benefits Program.
- Team-oriented workplace.
- Employee Referral Program.
- Other benefits include Medical, Dental and Vision, and 401k.
What we expect from you
Roles and Responsibilities :
Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user / restaurant workstations with LogMeIn, and onsite visits
Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required
Ø Install software applications to specifications
Ø Run and terminate network runs as needed
Ø Support our digital surveillance environment (cameras, DVRs, etc.)
Ø Assist the Director of IT with various projects
Core Experience :
Ø Windows 10, 7, Chrome OS support experience, reinstall OS on laptops / desktops
Ø PC hardware repair experience
Ø MS Office Suite Products
Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean.
Ø Desktop / server remote control software experience
Ø CAT 5e / 6 network and camera cabling, terminating ends, testing, and troubleshooting
Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning / printing)
Ø Help Desk Ticketing System
Preferred Experience :
Ø A+ certification
Ø Point of Sale device / system experience
Ø Headset / Speed of Service equipment
Non-Technical Skills :
Ø Team player
Ø Ongoing willingness to learn and assist with documentation
Ø Self-motivated
Ø Comfortable with air travel
Ø Ability to drive a car, their own car, and has a good driving record
Ø Outstanding customer service skills
Ø General knowledge of tools / power tools, ladders
Ø Ability to lift 50 lbs
Ø Comfortable accessing building roofs
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
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