Job Type
Full-time
Description
The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org .
POSITION : Domestic Violence (DV) Advocate 1
JOB CLASS / GRADE : Specialist 1 / Grade 8
WAGE : Starting at $48,600 per year based on experience
FLSA; EEO; WC : Non-Exempt; Professional; 8864
LOCATIONS : Gateway Community Center and various hospital locations; On-Site
IRCO Main Office, 10301 NE Glisan St Portland OR 97220; Hybrid schedule
FTE; FT / PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular
NUMBER OF POSITIONS : (1)
APPLY AT : www.irco.org
STATUS : Full-Time with Benefits
PROGRAM(S) : Gateway Navigator / Refugee & Immigrant Family Strengthening (RIFS) program
SECTOR : Survivor Services
REQUIREMENTS :
Able to pass an extensive background check
Must possess a valid driver's license and verification of current auto-insurance, and have full use of automobile during work hours
This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Program Summary
IRCO's Survivor Services department consists of its Refugee & Immigrant Family Strengthening (RIFS) program, which works with survivors of domestic violence, sexual assault, and stalking (DVSA) together with its Services Against Exploitation (SAE) program, which works with survivors of human trafficking (HT) both sex and labor.
RIFS was launched by IRCO in 1998 in response to the large volume of immigrants and refugees coming to the Tri-County area who were survivors of abuse. IRCO started the SAE program in 2018 to improve coordination among existing anti-human trafficking (HT) agencies and to offer community responsive survivor support. Although open to all survivors of all backgrounds, both RIFS and SAE understands the community traditions, religious, legal, and language barriers faced by immigrant, refugee, and foreign-born survivors of DVSA / HT. RIFS and SAE are comprised of teams of Advocates who help survivors with safety planning and crisis intervention; emergency and stabilized housing solutions; intensive bilingual advocacy and case management; interpretation and translation services; strengthening self-sufficiency; linkages to education and employment opportunities; assistance with accessing grants or other community resources; legal advocacy and court accompaniment; transportation; and navigating immigration issues. Survivor Services also develops and conducts awareness education and outreach in our immigrant and refugee communities, with stakeholders and partner organizations, and beyond.
Position Summary
The Gateway Center is a high-volume entry point for the continuum of domestic and sexual violence services in Multnomah County. Domestic Violence Advocates, also known as Gateway Navigators, are required to provide intake and advocacy services for survivors seeking help from the Gateway Center. Navigators must be prepared to work with multiple survivors every day.
Navigation is difficult; navigators will be exposed to crisis and trauma every day they are working at the Gateway Center. No one advocate may navigate for more than 3 days a week, unless an exception is specifically requested and agreed to by all parties. This is to prevent burn-out and harm to the navigators.
Navigation can be fast-paced and can require managing multiple tasks and expectations at the same time. Navigators should not be assigned or schedule home-agency tasks on Navigation days, as this can interfere with the advocate's ability to navigate. Navigators interface with various members of the Gateway Center Intake Team on and off all day while they are navigating. They must be responsive, transparent, and communicative. Advocates assigned as navigators should enjoy working on a team and enjoy face-paced work.
Navigators will become trained on the following practices :
- Crisis and safety planning
- Facilitation of restraining order applications and other civil legal services
- Safety Stabilization Assessment
- Lethality assessment (clear understanding of red flags for high danger)
- Overall understanding of local social services delivery systems and public safety accountability systems including, but not limited to, the Department of Human Services Self Sufficiency, law enforcement and prosecution, and court systems.
The Gateway Center Intake Team will provide training on all Gateway Center related procedures and practices. Essentially, advocates assigned to the Navigator role will come as trained advocates with solid advocacy skills. The Gateway Center will provide all the training that is specific to the Navigator Role.
Unified Response is composed of six organizations who provide confidential advocacy to survivors at Sexual Assault Nurse Exams (SANE) and strangulation exams at various hospital and mental health sites. Unified Response advocates provide emotional support, trauma-informed next steps, survivor-centered options, and act as a liaison between various systems. Unified Response currently responds within Multnomah, Washington, and Clackamas counties.
This position will work 14 hours as a Gateway Navigator (split between two days), and 26 hours as a Unified Response advocate.
Essential Functions
Gateway Navigator (0.35 FTE)
Supporting Participants and Survivors
Implement a survivor-centered, strengths-based, trauma-informed empowerment model in assisting clients to heal and attain stability as driven by their priorities and goalsNavigate risk assessment alongside survivors and provide immediate and ongoing safety planningProvide short-term crisis intervention for participants including emergency shelters and motels; supports for long term housing stability; assistance with restraining orders and stalking orders; mental health services; securing employment; and referrals for other relevant servicesProvide consultation and technical assistance to other providers, including co-advocacy on behalf of an individual participant or family; collaborate with other domestic and sexual violence service providersAssist participants in navigating and accessing appropriate services and follow through on referralsAccess family legal services and obtain protective orders (restraining orders or stalking orders) for participants when necessaryMake referrals to legal immigration services; assist participants in gathering documents and evidence, write letters of support when requested, and obtain clearance from law enforcementProvide or secure interpretation, translation, and accessibility servicesPractice flexibility and act on guidelines for participant services as developed by the Gateway Center's Intake Team and Partner AgenciesParticipant Files and Data collection
Maintain confidential participant files including records of intakes, and all contacts and referralsMaintain a high level of confidentiality of participants in identifying information. Confidentiality standards must meet the Violence Against Women Act (VAWA) minimum standards. For complete list of standards please visit .Adhere to program, agency, and federal legal policies on client confidentialityParticipate in data collection and other evaluation activities as determined by the GatewayCenter Intake Team, including consistent use of the Salesforce Form when indicated. Complete data entry, case notes, client file updates, reports, and all other administrative tasks within given timelinesUnified Response Advocate (0.65 FTE)
Supporting Participants and Survivors
Implement a survivor-centered, strengths-based, trauma-informed empowerment model in assisting survivors and callersAnswer the IRCO RIFS and SAE intake hotline while on-call for Unified Response. Engage callers by exercising active listening, empathy and compassion; report each call in the hotline database and recommend relevant resources. Assess potential participants for eligibility, conduct brief intake sessions, follow up on internal and external referrals, and connect with Survivor Services Program Assistant for appropriate advocate referrals.Be prepared to travel to hospital and mental health sites to support sexual assault and strangulation survivorsMaintain a kit of clothing, snacks, and resources to offer survivors during call outs. Work with supervisor to replenish supplies when needed.Provide or secure interpretation, translation, and accessibility servicesPractice de-escalation skills and emotional support to survivors in crisis or a heightened stateNavigate risk assessment alongside survivors and provide immediate and ongoing safety planningOffer survivors with clear and direct options concerning confidentiality, medical exams, community resources, and next steps. Liaison with medical staff if needed, and respect survivor-centered choices.Participant Files and Data collection
Maintain confidential participant files including records of intakes, and all contacts and referrals within the Apricot databaseMaintain a high level of confidentiality of participants in identifying information. Confidentiality standards must meet the Violence Against Women Act (VAWA) minimum standards. For complete list of standards please visit .Adhere to program, agency, and federal legal policies on client confidentialityWorking as a Team Member :
Partner with RIFS advocates and supervisors while responding to a Unified Response call outProvide logistical support to RIFS advocates while co-responding as needed : calling for shelter, arranging survivor transportation, gathering support materials, etc.Debrief post-response with supervisor and RIFS advocateActively participate in relevant network meetings, regular internal IRCO meetings, case conference meetings, and community engagement events and presentationsMaintain an accurate timecard through PaylocityPerform other duties as assignedSecondary Functions
Ability to meet multiple, including conflicting deadlinesAbility to deal with distressed and demanding clients and employees in an effective mannerAbility to maintain a high level of confidentialityAbility to communicate with a variety of personality types and levels of the organization as well as with people outside of the organizationAbility to work flexible hours to meet the availability of clients and survivorsRequirements
Education & Experience
MINIMUM JOB SPECIFIC QUALIFICATIONS :
Interest and / or experience working directly with participants with varied backgroundsCompletion of the 40-hour Oregon Domestic Violence Certified Advocate training, with additional relevant training on topics specific to survivors (or within 10 days of hire)Completion of Unified Response related trainingsAbility to cultivate and develop respectful working relationships with stakeholders, colleagues, and community membersAn effective and compassionate communicator, both verbally and in writing, and excellent active listening skills to identify the needs of our clientsTraining and understanding of Trauma-Informed CareAnalytical, problem solving, and decision-making abilitiesBasic knowledge of laws of confidentiality, disclosures, and release of informationMust possess a valid driver's license and verification of current auto-insurance, and have full use of automobile during work hoursPREFERRED QUALIFICATIONS :
Fluency in English and, preferably, at least one other language commonly spoken by program participantsPhysical, Mental, & Environmental Requirements
Positions require some analysis of problems or decision-making abilityCommunication : Regular communication inside and outside the organization to exchange ideas and gather informationCreativity : Minimal need for the redesign of single focus process or procedure is neededMental : There is a regular need for assessment of risks, analysis of options and decisions without complete informationPhysical : Positions at this level require minimal physical effort such as light lifting, carrying or movement, etc. Physical capability involves use of office or equipment where some agility and hand eye coordination is neededImpact and Influence : Positions at this level have a minimal need or ability to analyze problems or concepts or make decisions on the information. Positions at this level have minimal impact and influence on organization operations, programs, expenses, or budgetary outcomes.Work Independence : Positions at this level are expected to handle regularly assigned work which includes making decisions and taking action under limited supervision. New or unusual work is performed with a moderate degree of supervision, assistance, and review.Planning : Positions at this level must be able to foresee issues associated with their own work and identify future needs for supplies, equipment, resources which would stall operations or activities.Environment : This level has a work environment that contains hazards or obstacles on a regular basis. Working conditions include regular interactions with hostile individuals, gangs, victims of abuse, and individual safety plans are created.Schedule : The work schedule is mostly stable and does not fluctuate without prior notice.Supervisory Responsibilities
Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and / or train new employees or volunteers.
What We Offer
IRCO is a very employee-friendly workplace and offers great benefit package to our staff :
Many flexible working arrangements and scheduleAmazing opportunity to work with people who come from all over the worldWork that helps your community3 to 6 weeks of PTO per year401k match of over 100% on first 5%, immediate vesting3% match for student loans or college savings12 Paid Holidays and 1 Floating HolidayMedical & Dental insurance options with 90% coverage for employee AND Families, no deductiblesEmployer Paid Life, Short term, and Long-term Disability InsuranceFlexible spending accountRequired Engagement
Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO's mission, vision, and values-based initiatives.
How To Apply
Complete the IRCO application in our Careers Portal : IRCO Application for Employment.Upload your resume and cover letter addressing your qualifications for this position IRCO Careers .For questions about this position, please email jobs@irco.orgPlease note that physical applications are accessible from IRCO's main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.
IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.
Salary Description
Starting at $48,600 per year based on experience