Patient Solution Specialist (VARO) Lvl 1

Job Details

MI90 Pennsylvania Home & Office - West Chester PA

Full-time

High School Diploma / GED or equivolent

$18.00 - $20.00 BaseCommission / month

None

Admin - Clerical

Description

Job Title : Patient Solutions Specialist Department : VARO Insurance

Reports to : General Manager Date created / revised : 02 / 25 / 2025

FLSA Classification Nonexempt Salary Grade / Range : $18.00

Job Summary / Objective :

The Patient Solutions Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls completing outbound calls obtaining insurance assisting patients with payments / payment plans and discussing disputes.

Overview

You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls completing outbound calls obtaining insurance assisting patients with payments / payment plans and discussing disputes.

Responsibilities

• Answer roughly 60-70 inbound calls daily 8-9 calls per hour
• Collect $250 per hour
• Participate in dialer campaigns
• Review patient accounts and communicate information clearly in a positive tone.
• Resolve outstanding account balances by processing real-time payments over the phone
• Consistently hit or exceed production metrics and goals
• Accurately document insurance information
• Represent the company and its clients in an effective and professional manner
• Proficiently use internal customer service computer systems medical billing systems and Microsoft Office products
• Conform with and abide by all regulations policies work procedures and instructions.
• Demonstrated ability to represent Professional Credit Service within the professional and ethical standards of the company.
• Demonstrate company core values; Continuous Improvement Dependability and Treating Others with Dignity and Respect
• Other duties and responsibilities as assigned.

Qualifications

Education and Training

Physical Requirements

Travel required

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience :

IC

Key Skills

Sales Experience,ADAS,Customer Service,AI,Computer Skills,Retail Sales,Product Demos,Automotive Diagnostics,Automotive Repair,Business requirements,Cash Handling,Enterprise Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 18 - 20