Director of Customer Success

A company is looking for a Director of Customer Success.

Key Responsibilities

Design and execute the scaled customer success strategy across North America

Lead, coach, and develop a high-performing team responsible for proactive outreach and success planning

Monitor key KPIs and act as a customer advocate in internal forums to improve product experience

Required Qualifications

8+ years in Customer Success, Account Management, or Customer Marketing

3+ years in a leadership role, ideally in SaaS or EdTech

Experience building or leading scaled or tech-touch customer success programs

Skilled in customer success technology platforms such as Gainsight or Salesforce

Bachelor's degree or equivalent in Education, Business, or a related field; advanced degree is a plus