Analyst 2, Billing Operations & Solutions

Billing Operations Specialist

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24 / 7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Responsible for configuring, maintaining and validating data across the company's systems to ensure the timeliness and accuracy of Comcast Business customer billing. Develops solutions and procedures to build, execute and test commercial events such as product, rate, pricing, offer changes, or bill messaging. Receives and manages change requests for rates, campaigns and messages from internal customers to ensure that they meet governance or operating guidelines. May manage security user access requests and associated audits. Maintains system governance, troubleshoots system and data issues and updates system settings. Works with moderate guidance in own area of knowledge.

Core Responsibilities :

• Assists with project planning, implementation support and direction for billing requests and solutions.
• Analyzes, communicates, tests and Q / As complex releases and upgrades ensuring zero negative customer impact.
• Executes operations change implementation from planning to testing to execution.
• Provides support to end users. Identifies problem causes and solutions for billing and operations programs.
• Completes complex change requests within the required defined timeframe incurring no late fees and with no unplanned customer or revenue impact.
• Coordinates changes with other technology and operational teams when necessary to troubleshoot issues to ensure there are no customer impacts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Disclaimer : This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills : Billing Operations, Implementation Support, Teamwork

Compensation : National Pay Range : $19.74 USD-$46.27 USD Illinois Pay Range : $20.98 USD - $40.72 USD Colorado Pay Range : $22.21 USD - $42.57 USD Hawaii Pay Range : $25.91 USD - $38.87 USD Washington DC Pay Range : $28.38 USD - $42.57 USD Maryland Pay Range : $23.44 USD - $42.57 USD Minnesota Pay Range : $22.21 USD - $38.87 USD New York Pay Range : $23.44 USD - $46.27 USD Washington Pay Range : $22.21 USD - $44.42 USD California Pay Range : $22.21 USD - $46.27 USD New Jersey Pay Range : $24.68 USD - $44.42 USD Vermont Pay Range : $23.44 USD - $37.01 USD Massachusetts Pay Range : $24.68 USD - $44.42 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education : Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience : 2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.