Client Support Coordinator, Bureau of Environmentat Health Administration

Client Support Coordinator

The Division of Environmental Health's Office of Permits and Licensing collaborates with internal and external partners to issue thousands of permits and licenses to individuals and businesses annually, including those for restaurants, mobile food vendors. Beginning January 1, 2023, DOHMH launched an initiative to significantly expand the number of mobile food vending units operating across the City.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO :

• Responding to customer service inquiries from business owners deriving from emails, calls and forwarded from other Programs.
• Liaising with the Department of Consumer and Worker Protection to implement strategic improvements for customers for DOHMH permits and license processing at Licensing Centers.
• Assisting in responding to inquiries from the Department of Consumer and Worker Protection relating to licensing center workload.
• Collaborating with multiple internal units and programs in researching, reviewing and compiling licensing histories using database records for recommendations of appeal and transfer requests.
• Developing and updating manuals and protocols for efficient processing of license related records and training staff accordingly.
• Making recommendations for efficiency and streamlining of workload utilizing reports and spreadsheets.
• Performing and supervising staff in complex data entry functions for the Licensing and Permits program.
• Supervising staff to ensure timely generation and mailing of license related correspondences to businesses.
• Assisting in mailing correspondences when needed.

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