Manager, Operations Support

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is :

Grade : Management Technical 713 Pay Range : $132,300.00 - $218,200.00

Job Description

Job Summary

The IT Infrastructure Manager is responsible for the planning, organization, evaluation, and administration of IT infrastructure needs including management of the IT operations Engineers. This position will oversee IT operations for Western Governors University and reports to the Senior Manager of IT Infrastructure. As the IT Operations Manager, the selected candidate will be responsible for the secure and effective operation of all Microsoft, VMware, NetApp, and Red Hat systems

Essential Functions and Responsibilities :

• Manages day to day process flow, department personnel, productivity; scheduling activities to meet objectives of the department.
• Directs department personnel to keep accurate and timely records, documents, tickets, invoices, logs and all other matters relating to the ITS department.
• Develops, implements, and maintains policies, procedures protocols and associated activities related to IT governance and security compliance.
• Plans IT projects and project budgets, and resource needs. Negotiates with vendors, outsourcers, and contractors to secure network products and services.
• Protects IT assets through disaster recovery, back-up procedures, information security protocols and change control.
• Designs and implements on-site, off-site, and international server infrastructure.
• Assesses, approves, and administers all equipment, hardware, and enterprise software upgrades.
• Practices in network asset management, including maintenance of network component inventory, life cycle management and documentation.
• Performs cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Manages and ensures :

Optimal operation of all IT equipment (i.e. servers, storage, etc.)

Knowledge, Skill and Abilities :

Competencies :

Organizational Impact :

Problem Solving and Decision Making :

Communication and Influence :

Leadership and Talent Management :

Job Qualifications :

Minimum Qualifications :

Preferred Qualifications :

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) : This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply : If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer : The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations : Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.