IT Support Specialist I / II

Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.

The Role

We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 35 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.

Key Responsibilities

• Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).
• Troubleshoot, document, and resolve incidents in a timely and professional manner.
• Configure and maintain workstations, laptops, and mobile devices.
• Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).
• Assist with network and security support, including :
• Monitoring workstation connectivity (LAN / Wi-Fi / VPN) and escalating larger issues.
• Supporting endpoint and data security measures and ensuring adherence to firm policies.
• Helping implement system updates and patches under IT direction.
• Participate in system rollouts, upgrades, and security initiatives.
• Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.
• Uphold data security and confidentiality standards.

Required Qualifications

Preferred Skills (Our Unicorn Wish List)

Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word / document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.

Soft Skills & Attributes

What We Offer

Sideman & Bancroft LLP is an equal opportunities employer.

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